RETURNS & REFUNDS  

You can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract.

You must inform us (OCFM GmbH, Schwieberdingerstr. 48, 70173 Stuttgart, GERMANY, E-Mail: service@ocfm.de) of your decision to cancel your order. You may submit your request according to the instructions and forms available (letter, telefax, e-mail or phone). To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days cancellation period has expired and return the item.

You can also use the formular sample of cancelation request down below.

In case of a return, the customer has to take the re-shipping costs. Except the customer lives in Europe.

EFFECTS OF CANCELLATION

We will reimburse all payments received from you for the goods purchased, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that you must send back the goods by following the instructions available on our return centre no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).